{"id":2253,"date":"2024-05-09T13:58:35","date_gmt":"2024-05-09T13:58:35","guid":{"rendered":"https:\/\/www.bloomreach.com\/legal\/sla-library"},"modified":"2025-08-14T14:44:54","modified_gmt":"2025-08-14T14:44:54","slug":"sla-library","status":"publish","type":"legal","link":"https:\/\/www.bloomreach.com\/en\/legal\/sla-library","title":{"rendered":"Bloomreach Service Level Agreements"},"content":{"rendered":"<section>\n<div class=\"container\">\n<div class=\"row\">\n<div class=\"col-lg-12\"><!--content start--><\/p>\n<h2>Service Level Agreements<\/h2>\n<p>For Customers with a Service Level Agreement effective before the dates listed below, please see our Service Level Agreement Archive <a href=\"\/en\/legal\/sla-library-archive\">here.<\/a><\/p>\n<h3>Discovery Subscription<\/h3>\n<p><i>(formerly known as Bloomreach Experience-brX)<\/i><\/p>\n<p>For Customers of the Bloomreach Discovery products, the Service Level Agreement effective as of August 15, 2025 is located <a href=\"\/en\/legal\/discovery-sla\">here.<\/a><\/p>\n<h3>Content Subscription<\/h3>\n<p>For Customers of the Bloomreach Headless Experience Manager- SaaS product, the Service Level Agreement effective as of November 22, 2021 is located <a href=\"\/en\/legal\/experience-sla-saas-2021\">here.<\/a><\/p>\n<p>For Customers of the Bloomreach Experience Manager PaaS and Self Hosted products (formerly known as Experience Manager- brXM), the Service Level Agreement effective as of May 12, 2025 is located <a href=\"\/en\/legal\/experience-sla-current\">here.<\/a><\/p>\n<h3>Engagement Subscription<\/h3>\n<p><i>(formerly known as Exponea Platform)<\/i><\/p>\n<p>For Customers of the Bloomreach Engagement product who reference a Grow, Scale, or Enterprise Support (SLA) in their Sales Order, or if the effective date is prior to May 3, 2023, the Service Level Agreement is located <a href=\"\/en\/legal\/bloomreach-engagement-sla\">here.<\/a><\/p>\n<p>For Customers of the Bloomreach Engagement product who reference Multitenant, Single tenant, or Exclusive Instance SLA in their Sales Order, the Service Level Agreement is located <a href=\"\/en\/legal\/engagement-sla-3-may-2023\">here.<\/a><\/p>\n<h3>Clarity Subscription<\/h3>\n<p>For Customers of the Bloomreach Clarity services, the Service Level Agreement is located <a href=\"\/en\/legal\/clarity-sla\">here.<\/a><\/p>\n<p><!--content end--><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n","protected":false},"parent":0,"menu_order":0,"template":"","class_list":["post-2253","legal","type-legal","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/legal\/2253","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/legal"}],"about":[{"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/types\/legal"}],"version-history":[{"count":3,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/legal\/2253\/revisions"}],"predecessor-version":[{"id":67285,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/legal\/2253\/revisions\/67285"}],"wp:attachment":[{"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/media?parent=2253"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}