{"id":2213,"date":"2024-05-09T13:58:02","date_gmt":"2024-05-09T13:58:02","guid":{"rendered":"https:\/\/www.bloomreach.com\/legal\/discovery-sla-06-30-2023"},"modified":"2024-09-12T12:50:32","modified_gmt":"2024-09-12T12:50:32","slug":"discovery-sla-06-30-2023","status":"publish","type":"legal","link":"https:\/\/www.bloomreach.com\/en\/legal\/discovery-sla-06-30-2023","title":{"rendered":"Discovery Service Level Agreement"},"content":{"rendered":"<section>\n<div class=\"container\">\n<div class=\"row\">\n<div class=\"col-lg-12\">\n    <!--content start--><\/p>\n<h2 dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; padding: 0pt 0pt 4pt;\"><span id=\"docs-internal-guid-492f12be-7fff-edd3-459e-9d5dd58429d1\"><span style=\"font-size: 17pt; font-family: Montserrat, sans-serif; color: rgb(0, 40, 64); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; \">Bloomreach Service Level Agreements Archive<\/span><\/span><\/h2>\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; padding: 0pt 0pt 12pt;\"><span id=\"docs-internal-guid-492f12be-7fff-edd3-459e-9d5dd58429d1\">&nbsp;<\/span><\/p>\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; padding: 0pt 0pt 12pt;\"><span id=\"docs-internal-guid-492f12be-7fff-edd3-459e-9d5dd58429d1\"><span style=\"font-size: 14pt; font-family: Montserrat, sans-serif; color: rgb(0, 40, 64); font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; \">Discovery<\/span><\/span><\/p>\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 12pt;\"><span id=\"docs-internal-guid-492f12be-7fff-edd3-459e-9d5dd58429d1\"><span style=\"font-size: 12pt; font-family: Montserrat, sans-serif; color: rgb(0, 40, 64); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; \">For existing Customers with a Discovery Service Level Agreement effective between:<\/span><\/span><\/p>\n<ul style=\"margin-top:0;margin-bottom:0;padding-inline-start:48px;\">\n<li aria-level=\"1\" dir=\"ltr\" style=\"list-style-type: disc; font-size: 12pt; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; \">\n<p dir=\"ltr\" role=\"presentation\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span id=\"docs-internal-guid-492f12be-7fff-edd3-459e-9d5dd58429d1\"><span style=\"font-size: 12pt; color: rgb(0, 40, 64); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; \">September 16, 2022 and June 30, 2023 view Your Service Level Agreement <\/span><a href=\"https:\/\/www.bloomreach.com\/en\/legal\/discovery-sla-06-30-2023\" style=\"text-decoration-line: none;\"><span style=\"font-size: 12pt; color: rgb(27, 182, 221); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; text-decoration-line: underline; text-decoration-skip-ink: none; vertical-align: baseline; \">here<\/span><\/a><span style=\"font-size: 12pt; color: rgb(0, 40, 64); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; \">.<\/span><\/span><\/p>\n<\/li>\n<li aria-level=\"1\" dir=\"ltr\" style=\"list-style-type: disc; font-size: 12pt; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; \">\n<p dir=\"ltr\" role=\"presentation\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span id=\"docs-internal-guid-492f12be-7fff-edd3-459e-9d5dd58429d1\"><span style=\"font-size: 12pt; color: rgb(0, 40, 64); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; \">November 23, 2021 and September 15, 2022 view Your Service Level Agreement <\/span><a href=\"https:\/\/www.bloomreach.com\/en\/legal\/discovery-sla-9-15-2022\" style=\"text-decoration-line: none;\"><span style=\"font-size: 12pt; color: rgb(27, 182, 221); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; text-decoration-line: underline; text-decoration-skip-ink: none; vertical-align: baseline; \">here<\/span><\/a><span style=\"font-size: 12pt; color: rgb(0, 40, 64); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; \">.<\/span><\/span><\/p>\n<\/li>\n<li aria-level=\"1\" dir=\"ltr\" style=\"list-style-type: disc; font-size: 12pt; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; \">\n<p dir=\"ltr\" role=\"presentation\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 12pt;\"><span id=\"docs-internal-guid-492f12be-7fff-edd3-459e-9d5dd58429d1\"><span style=\"font-size: 12pt; color: rgb(0, 40, 64); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; \">February 12, 2020 and November 22, 2021 view Your Service Level Agreement <\/span><a href=\"https:\/\/www.bloomreach.com\/en\/legal\/brx-sla\" style=\"text-decoration-line: none;\"><span style=\"font-size: 12pt; color: rgb(27, 182, 221); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; text-decoration-line: underline; text-decoration-skip-ink: none; vertical-align: baseline; \">here<\/span><\/a><span style=\"font-size: 12pt; color: rgb(0, 40, 64); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; \">.<\/span><\/span><\/p>\n<\/li>\n<\/ul>\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; padding: 0pt 0pt 12pt;\"><span id=\"docs-internal-guid-492f12be-7fff-edd3-459e-9d5dd58429d1\"><span style=\"font-size: 12pt; font-family: Montserrat, sans-serif; color: rgb(0, 40, 64); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; \">&nbsp;<\/span><\/span><\/p>\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 12pt;\"><span id=\"docs-internal-guid-492f12be-7fff-edd3-459e-9d5dd58429d1\"><span style=\"font-size: 12pt; font-family: Montserrat, sans-serif; color: rgb(0, 40, 64); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; \">For existing Customers with a Bloomreach Search, Merchandising, Insights, and Pathways (brSM) Services Level Agreement effective between:<\/span><\/span><\/p>\n<ul style=\"margin-top:0;margin-bottom:0;padding-inline-start:48px;\">\n<li aria-level=\"1\" dir=\"ltr\" style=\"list-style-type: disc; font-size: 12pt; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; \">\n<p dir=\"ltr\" role=\"presentation\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span id=\"docs-internal-guid-492f12be-7fff-edd3-459e-9d5dd58429d1\"><span style=\"font-size: 12pt; color: rgb(0, 40, 64); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; \">May 6, 2019 and February 11, 2020 view Your Service Level Agreement <\/span><a href=\"https:\/\/www.bloomreach.com\/en\/legal\/brsm-sla\" style=\"text-decoration-line: none;\"><span style=\"font-size: 12pt; color: rgb(27, 182, 221); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; text-decoration-line: underline; text-decoration-skip-ink: none; vertical-align: baseline; \">here<\/span><\/a><span style=\"font-size: 12pt; color: rgb(0, 40, 64); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; \">.<\/span><\/span><\/p>\n<\/li>\n<li aria-level=\"1\" dir=\"ltr\" style=\"list-style-type: disc; font-size: 12pt; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; \">\n<p dir=\"ltr\" role=\"presentation\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 12pt;\"><span id=\"docs-internal-guid-492f12be-7fff-edd3-459e-9d5dd58429d1\"><span style=\"font-size: 12pt; color: rgb(0, 40, 64); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; \">February 11, 2019 and May 5, 2019 view Your Service Level Agreement <\/span><a href=\"https:\/\/www.bloomreach.com\/en\/legal\/brsm-sla-5-6-2019\" style=\"text-decoration-line: none;\"><span style=\"font-size: 12pt; color: rgb(27, 182, 221); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; text-decoration-line: underline; text-decoration-skip-ink: none; vertical-align: baseline; \">here<\/span><\/a><span style=\"font-size: 12pt; color: rgb(0, 40, 64); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; \">.<\/span><\/span><\/p>\n<\/li>\n<li aria-level=\"1\" dir=\"ltr\" style=\"list-style-type: disc; font-size: 12pt; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; \">\n<p dir=\"ltr\" role=\"presentation\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span id=\"docs-internal-guid-492f12be-7fff-edd3-459e-9d5dd58429d1\"><span style=\"font-size: 12pt; color: rgb(0, 40, 64); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; \">March 16, 2018 and February 10, 2019 view Your Service Level Agreement <\/span><a href=\"https:\/\/www.bloomreach.com\/en\/legal\/personalization-sla-2-11-2019\" style=\"text-decoration-line: none;\"><span style=\"font-size: 12pt; color: rgb(27, 182, 221); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; text-decoration-line: underline; text-decoration-skip-ink: none; vertical-align: baseline; \">here<\/span><\/a><span style=\"font-size: 12pt; color: rgb(0, 40, 64); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; \">.<\/span><\/span><\/p>\n<\/li>\n<\/ul>\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; padding: 0pt 0pt 12pt;\"><span id=\"docs-internal-guid-492f12be-7fff-edd3-459e-9d5dd58429d1\">&nbsp;<\/span><\/p>\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; padding: 0pt 0pt 12pt;\"><span id=\"docs-internal-guid-492f12be-7fff-edd3-459e-9d5dd58429d1\"><span style=\"font-size: 14pt; font-family: Montserrat, sans-serif; color: rgb(0, 40, 64); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; \">Content<\/span><\/span><\/p>\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 12pt;\"><span id=\"docs-internal-guid-492f12be-7fff-edd3-459e-9d5dd58429d1\"><span style=\"font-size: 12pt; font-family: Montserrat, sans-serif; color: rgb(0, 40, 64); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; \">For existing Customers with a Bloomreach Experience Manager PaaS (formerly brCloud) Service Level Agreement effective between:<\/span><\/span><\/p>\n<ul style=\"margin-top:0;margin-bottom:0;padding-inline-start:48px;\">\n<li aria-level=\"1\" dir=\"ltr\" style=\"list-style-type: disc; font-size: 12pt; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; \">\n<p dir=\"ltr\" role=\"presentation\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span id=\"docs-internal-guid-492f12be-7fff-edd3-459e-9d5dd58429d1\"><span style=\"font-size: 12pt; color: rgb(0, 40, 64); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; \">October 30, 2019 and November 22, 2021 view Your Service Level Agreement <\/span><a href=\"https:\/\/www.bloomreach.com\/en\/legal\/brcloud-sla\" style=\"text-decoration-line: none;\"><span style=\"font-size: 12pt; color: rgb(27, 182, 221); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; text-decoration-line: underline; text-decoration-skip-ink: none; vertical-align: baseline; \">here<\/span><\/a><span style=\"font-size: 12pt; color: rgb(0, 40, 64); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; \">.<\/span><\/span><\/p>\n<\/li>\n<li aria-level=\"1\" dir=\"ltr\" style=\"list-style-type: disc; font-size: 12pt; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; \">\n<p dir=\"ltr\" role=\"presentation\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 12pt;\"><span id=\"docs-internal-guid-492f12be-7fff-edd3-459e-9d5dd58429d1\"><span style=\"font-size: 12pt; color: rgb(0, 40, 64); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; \">March 2, 2018 and October 29, 2019 view Your Service Level Agreement <\/span><a href=\"https:\/\/www.bloomreach.com\/en\/legal\/cloud-sla\" style=\"text-decoration-line: none;\"><span style=\"font-size: 12pt; color: rgb(27, 182, 221); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; text-decoration-line: underline; text-decoration-skip-ink: none; vertical-align: baseline; \">here<\/span><\/a><span style=\"font-size: 12pt; color: rgb(0, 40, 64); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; \">.<\/span><\/span><\/p>\n<\/li>\n<\/ul>\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; padding: 0pt 0pt 12pt;\"><span id=\"docs-internal-guid-492f12be-7fff-edd3-459e-9d5dd58429d1\"><span style=\"font-size: 12pt; font-family: Montserrat, sans-serif; color: rgb(0, 40, 64); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; \">&nbsp;<\/span><\/span><\/p>\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; padding: 0pt 0pt 12pt;\"><span id=\"docs-internal-guid-492f12be-7fff-edd3-459e-9d5dd58429d1\"><span style=\"font-size: 12pt; font-family: Montserrat, sans-serif; color: rgb(0, 40, 64); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; \">For existing Customers with a Bloomreach Experience Manager Self Hosted (formerly Private Cloud) Service Level Agreement view Your Service Level Agreement <\/span><a href=\"https:\/\/www.bloomreach.com\/en\/legal\/experience-sla\" style=\"text-decoration-line: none;\"><span style=\"font-size: 12pt; font-family: Montserrat, sans-serif; color: rgb(27, 182, 221); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; text-decoration-line: underline; text-decoration-skip-ink: none; vertical-align: baseline; \">here<\/span><\/a><span style=\"font-size: 12pt; font-family: Montserrat, sans-serif; color: rgb(0, 40, 64); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline; \">.<\/span><\/span><\/p>\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 12pt;\">&nbsp;<\/p>\n<p>    <!--content end-->\n    <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n","protected":false},"parent":0,"menu_order":0,"template":"","class_list":["post-2213","legal","type-legal","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/legal\/2213","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/legal"}],"about":[{"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/types\/legal"}],"version-history":[{"count":0,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/legal\/2213\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/media?parent=2213"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}