Our virtual event series offers attendees an opportunity to gain valuable market data and hear key insights from The State of Commerce Experience study. This virtual event focusses on B2C commerce experience in North America.
Whether researching or purchasing online, 72% of consumers report challenging experiences - these range from out-of-stock items to questions that don't get answered. Yet businesses aren't prioritizing what customers want - a situation representing lost revenue potential, with 37% of consumers saying they would pay more for a better experience.
Sponsored by Bloomreach and Gorilla