By 2020 customer experience will overtake price and product as the key brand differentiator. No wonder 41% of retailers have listed “improving the online customer journey” as their #1 priority for 2019.
How are the savviest retailers meeting customer expectations? It’s all about personalizing digital experiences - delivering the right products & content at the right time. Retailers who have done this well are being rewarded with increased conversions and happy, loyal customers.
Join Principal Analyst at Forrester, Suchartia Kodali, and IT Director of eCommerce at Albertsons, Shanti Vellank in this webinar.