Expand Your Reach With Personalized WhatsApp Messaging
Seamlessly integrate WhatsApp into your omnichannel strategy. Power personalized conversational messaging with your highest-intent customers, without the limitations or expense of channels like SMS.
Not Just Another Mobile Marketing Channel
Use your customer data to power truly personalized WhatsApp messages.
Built-In Omnichannel Data
Powered by our customer data engine, Bloomreach unifies every known and anonymous interaction, both online and offline, into a user profile. Create messages based on customer properties, predicted behavior, or actions taken on any channel. No data silos here.
Seamless Cross-Channel Orchestration
Use our powerful journey orchestration tool to integrate WhatsApp into your cross-channel marketing strategy, without the need for third-party solutions.
Personalized Automated Messaging
With Bloomreach’s unrivaled data collection, marketing automation capabilities, and built-in Sinch API, companies across the world can send data-driven and product-specific automated messages to their customers to help reengage and guide them through the ideal customer journey.
Expand Your Reach With Our Native WhatsApp Integration
Use our built-in WhatsApp integration to send and receive transactional and promotional messages through the most used messaging app in the world. Increase your global reach without increasing messaging costs.
Use Your Customer Data to Personalize Every Interaction
Powered by a built-in customer data engine, our platform creates a single, comprehensive view of your customers in one place. Use all of your data, not just pieces of it, to target the right audience with personalized messages.
Go Beyond Basic Messaging
Use WhatsApp to instantly send product back-in-stock reminders and price drop alerts, recover abandoned carts, or track delivery updates. Ask for customer feedback and save their responses as zero-party data for future targeting. Add images and rich media to create buzz around a product launch or seasonal promotion.
Personalize Messages With Product Recommendations
Set up rule-based or AI-driven product recommendations that display the perfect product for every customer based on their unique behaviors and attributes. Plus, you can add them to your website for a cohesive cross-channel experience.
Receive Replies in Real Time
WhatsApp will forward customer replies to Bloomreach, where they will be processed as campaign events in real time. Use these replies to trigger automated responses via our scenario builder.
Combine WhatsApp With Other Channels
Create, manage, and execute targeted campaigns across email, SMS, mobile app, web, offline, and other connected channels with our drag-and-drop scenario builder. Personalize flows for individual customers by adding real-time triggers, customer segments, and conditions. Plus, you can easily A/B test and optimize omnichannel customer journeys at any point.
Reply to Customers for Free
Reply to customer-initiated conversations for free within 24 hours. You can use our WhatsApp text or media message scenario action for this type of message. The content of the message can be fully customized and does not have to be pre-approved.