We make companies work better for their customers.

DEFACTO supports companies from various industries in the digitalization of customer, data, and process management. As a leading business consultancy and IT implementation provider in the direct-to-consumer sector, we sustainably build customer loyalty through comprehensive engineering of all customer experiences. We use our self-developed engineering framework, the ‘Customer Loyalty Value Chain.’

We enable organizations with digital solutions, optimize the customer experience according to customer expectations, and systematically generate business benefits in the form of growth, efficiency increases, and profitability. Together, we unlock the full potential of customers, data, and technology.